Frequently Asked Questions
Welcome to the Luxury Escapes by KW FAQ page! Here, you’ll find answers to common questions about booking procedures, travel protection, and our range of services. We aim to provide exceptional customer service and ensure a seamless travel experience. Explore the FAQs below to learn more about how we can make your next holiday unforgettable. If you need further assistance, please contact our friendly team.
Bookings & Reservations
How do I book a holiday with Luxe Breaks?
You can book a holiday with Luxury Escapes by KW by visiting our website, calling our customer service line, or speaking directly with one of our travel consultants. We offer personalized assistance to ensure your booking process is smooth and tailored to your preferences.
Can I make changes to my booking after it has been confirmed?
Yes, you can make changes to your booking. Please contact our customer service team as soon as possible to discuss any modifications. Note that changes may be subject to availability and additional fees.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, bank transfers, and online payment platforms. Details will be provided during the booking process.
Travel Protection and Security
Is my holiday financially protected?
Yes, all our holidays are fully protected under the ATOL scheme and our Consumer Protection Guarantee Scheme, ensuring your money is safe and you are protected in case of any unforeseen issues.
What happens if Luxe Breaks or my tour operator goes out of business?
In the unlikely event that Luxury Escapes by KW or The Global Travel Group goes out of business, your money is protected through our Consumer Protection Guarantee Scheme and ATOL protection. The tour operator will still be paid, or you will receive a full refund.
Travel Services
What types of airport parking do you offer?
We offer a variety of airport parking options including secured parking, meet and greet services, and airport hotels with parking. Each option provides safe and convenient parking solutions to suit your needs and budget.
How can I benefit from using an airport lounge?
Airport lounges offer a comfortable and secluded space away from the crowded terminal. You can enjoy complimentary drinks and snacks, entertainment facilities, and business services. Lounges are available at major UK and international airports.
Can I book airport transfers through Luxe Breaks?
Yes, we offer airport transfer services to ensure a smooth journey from the airport to your destination. Pre-booking guarantees a space and provides door-to-door service, avoiding the hassle of local transport.
Accommodation and Extras
What airport hotels do you recommend?
We offer a range of airport hotels from luxury spa resorts to budget-friendly options. Combining your hotel stay with a parking package is convenient and cost-effective, ensuring a relaxed start to your holiday.
Can you help with car hire at my destination?
Yes, we provide competitive car hire options from top providers like Alamo, Europcar, and SIXT. Our simple booking process ensures you get the best rates without any added commission.
Customer Support
How can I contact Luxe Breaks for assistance?
You can contact us via phone, email, or through our website’s contact form. Our friendly and knowledgeable consultants are ready to assist you with any inquiries or travel arrangements.
What should I do if I encounter an issue during my holiday?
If you encounter any issues during your holiday, please contact our customer service team immediately. We are here to help resolve any problems and ensure your travel experience remains enjoyable.
General Information
Why should I book with Luxury Breaks instead of booking online myself?
Booking with Luxury Escapes by KW ensures you receive expert advice, personalized service, and access to exclusive deals not available online. Our ATOL protection and Consumer Protection Guarantee Scheme provide financial security and peace of mind, making your holiday planning hassle-free and secure.